Office Manager & New Business Administrator

Hello, we’re Impero

We’re an independent, award-winning creative agency.

We work with high-profile, global brands such as Geroge at ASDA, Estee Lauder, Chivas, Corona, Budweiser, Nature Valley, Paco Rabanne, BA Cityflyer and a bunch of others.

We’re pretty good at what we do. In 2018 we won five Agency of The Year(s) including The Drum DADI Agency of the Year. We were also shortlisted as Campaign Independent Agency of the Year. And, this year made it onto Campaign Magazine’s 100 best places to work.

This year we have our sights set on a D&AD and/or Cannes Lion.

There’s about 50 of us (not including the dogs) — but that number grows all the time because we’re still young, ambitious and do great work.

We’re also 70% female with a 50/50 gender split on the senior team. We proudly have 100% pay parity, and it kind of annoys us that we even have to mention that as something that’s unique within this industry.

We gladly do things differently. We‘re super ambitious, brutally honest and always deliver.

We don’t really like the ‘Old Guard’ of advertising. This is an agency that uses passion, ingenuity, and an anything-is-possible attitude to deliver work across all kinds of platforms. It’s one of the reasons why working here is hell of a lot of fun.. Everything’s to play for.

Not surprisingly, this is a growing agency, so we’re looking for an Office Manager & Administrator who wants to be part of, and help drive that growth.

The role

We’re looking for someone to take on key duties relating to office management, administrative tasks, and to support the new business function.

Office Management:

As our highly efficient Office Manager, you are the centre of all Impero’s office needs day to day. It is your job to use your initiative to see gaps in our office and fill them, spotting problems coming down the pipeline.

Core day-today responsibilities will include:

  • Daily general office duties such as answering the doors, phones and collecting post
  • Upkeep of the office tidiness.
  • Liaisons with 3rd party maintenance companies, including being on site for any work to be done
  • Owning day-to-day communications with our outsourced IT company on all staff laptops and office tech.
  • Owning communication with our cleaning company and ordering cleaning supplies.
  • Ordering office supplies (such as stationery, printer ink etc).
  • Keeping our two studio spaces in working order, with kitchens and stationary cupboards well ordered and stocked.
  • Taking charge of the weekly office food orders, and orders for any client meetings or agency events.
  • Set up of client meetings and workshops, including drinks, snacks, tech, stationary etc. Plus assistance clearing the rooms afterwards
  • Ensuring tech in meeting rooms is regularly checked and in good working order. Being the first port of call for any challenges during meetings.
  • Arrange items to be ready for print for client meetings.
  • Organise travel arrangements which extend to hotel and flight bookings.


New Biz:

You’ll have an arm in the New Biz Department and will play an integral role in securing new clients into the agency working with, and to support the New Business Director across all the new business activities, such as :

  • Desk research of prospective clients.
  • Proofreading pitch documents.
  • Working with the creative team to proof and send out the weekly newsletter.
  • Helping to manage pitch timings and deadlines – setting internal meetings and diary notification of key pitch milestones.
  • Preparing new business credentials and documents to send to prospective clients and the lead generation and PR who support our new biz and PR efforts.
  • Helping to maintain and keep up-to-date all Impero online properties, such as our own Impero website, and our accounts with 3rd party platforms like our profiles on The Drum, Behance, Creative brief and others.
  • Maintaining a regular contact schedule of keeping in touch with prospective clients.



As well as being in charge of office duties, and new business, operations and HR will be a core part of your role too. It is your job to effectively assist the Ops Team with high attention to detail.

Core responsibilities will include:

  • Recruitment administration such as collating CVs/portfolios and arranging interviews with the relevant people from each department.
  • Work with the Operations and People Manager to facilitate any culture led internal events and workshops.
  • Management of our password systems via OnePassword.
  • Gift purchases for clients and employees.

The type of people we want to meet

  • 2+ years of office/administration experience
  • Is driven, motivated and meticulous attention to detail
  • Organised and self-disciplined, with an ability to multi-task and consistently hit deadlines
  • Have a keen interest in the creative industry, marketing and PR
  • Are strong at building relationships internally and externally
  • Unafraid to roll up sleeves and muck in
  • You are reliable, consistent and hate to see people get let down
  • Have a can do attitude and a bit of the ol’ entrepreneurial spirit

The perks of working at The Mighty Impero include

  • Being part of something special — this is an exciting growing agency with no board of directors, or shareholders to report to.
  • Opportunity to Opt into our Health Insurance.
  • Life assurance and Income Protection.
  • Enhanced Maternity/Paternity policy.
  • The ability to stamp your mark on an organisation – not just be a cog in the machine.
  • Free snacks and coffee.
  • Regular breakfasts with the whole team.
  • Seasonal company parties.
  • Personal development plans.
  • The love of seven rotating office dogs.
  • A ‘yes work’s important, but let’s not get too serious’ vibe.
  • A distinct lack of bureaucracy or politics
  • Ownership over your own job whilst enjoying an inclusive environment.
  • Beer. Gin. Rum. Cognac. Whiskey. Snacks. (Working with our clients has added perks).

Final word

This is an awesome place to work. We’re in control of our own destiny. But it means we’re the only ones that can deliver it. We’re all massively ambitious and hard working. But it’s also fun.

We all get along, there’s no politics, just heaps of passion. We’re the creative industry’s new guard. And it’s awesome.


If you feel this is the role for you, please get in touch via with Office Manager & New Business Administrator as the subject line. Don’t forget to include your salary expectations.

NO Agencies please – we already work with loads.

*We receive so many wonderful applications that we can’t respond to everyone so thank you in advance for your application.

Impero is proud to have 100% gender pay parity across the board.