Client
Services →

Senior Account Manager - Shopper

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Hello, we’re Impero →

We’re an independent, award-winning, design focused creative agency.

We work with high profile, global brands such as, The Glenlivet, Chivas, Corona, Stella Artois, Budweiser, Nature Valley, Christian Aid, Estee Lauder, George @ Asda, Paco Rabanne and a bunch of others.

We’re pretty good at what we do. In 2018 we won five Agency of The Year(s) including The Drum DADI Agency of the Year. We were also shortlisted as Campaign Independent Agency of the Year. And, this year made it onto the Campaign Mag 100 best places to work.

Next we have our sights set on a D&AD and/or Cannes Lion this year.

There’s about 50 of us (not including the dogs) — but that number grows all the time because we’re still young, ambitious and do great work.

We’re also 70% female with a 50/50 gender split on the senior team. We proudly have 100% pay parity, and it kind of annoys us that we even have to mention that as something that’s unique within this industry.

We gladly do things differently. We‘re super ambitious, brutally honest and always deliver.

We don’t really like the ‘Old Guard’ of advertising. Working here is hell of a lot of fun.

The role →

We’re looking for an ambitious Senior Account Manager with Retail/Shopper experience to join one of our biggest accounts within the agency. You’ll be passionate about shopper marketing and ideally have experience working on beer or in the booze industry in previous roles.

As a Senior Account Manager within our Client Services team, you will be responsible for the day-to-day running of your accounts including relationship-building with clients, strategic development of accounts and end-to-end campaign management.

You will support your Account Director by managing key clients, mapping out brand growth plans, pushing the agency to produce great client work and ultimately, help bring your clients and their brands fame and glory.

Your day-to-day role will include –

  • Being the first point of contact for your clients and maintaining a consistent and positive relationship.
  • Responding to new project briefs, engaging relevant agency departments (creative, strategy and design) as required, and moving these forward into production.
  • Being the brand guardian for your clients within Impero. Know your brands inside and out, keep up to date with their challenges and maintain high standards of creative work.
  • Partnering with the Project Management team to ensure your projects are running on time and on budget, including resource management, writing scope of work documents, and managing client expectations on budgets and timelines.
  • Managing the revenue pipeline for your clients, including invoicing and purchase order management.
  • Identifying growth opportunities for your clients and their brands, pushing new creative territories and streams of work.
  • Keeping up-to-date on digital and social trends to ensure that our brands are ahead of the curve.
  • Participate in new business meetings and pitches as required.

The type of people we want to meet →

Above all, you’ll embody our core values of being honest, doggedly determined, always on point and audaciously ambitious.

You will have a hunger to build strong client relationships,
deliver exceptional work for your clients and to be part of an amazing team. More so than this, you will have a willingness to learn things outside your remit and pick up skills quickly.

  • Around 4 years’ experience within an Accounts role and at least 2 years’ experience in retail/shopper marketing
  • Have a good foundation of cross channel executions – including digital, social and OOH
  • Experience working UK or European on and off trade toolkits (nice to have)
  •  Experience working on Global toolkits (nice to have)
  • Strong understanding of the strategic and creative processes and experience working closely with both departments from initial briefing stage
  • Good initiative and a genuine love for building client relationships and managing campaigns
  • Have a strong understanding of 360 marketing and experience working on integrated campaigns
  • Have a solution focussed attitude and work well in a fast-paced environment
  • The type of person who likes to create amazing work – rather than sit in a meeting talking about it
  •  A good team player invested in Impero’s growth and new business opportunities
  • Pro-active and committed to developing own knowledge and skills
  • Not afraid to roll up your sleeves and muck in with the team to get the job done
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Organised and self-disciplined, with an ability to multi-task and consistently hit deadlines

The perks of working at The Mighty Impero include →

  • Being part of something special — this is an exciting growing agency with no board of directors, or shareholders to report to.
  • Opportunity to Opt into our Health Insurance.
  • Life assurance and Income Protection.
  • Enhanced Maternity/Paternity policy.
  • The ability to stamp your mark on an organisation – not just be a cog in the machine.
  • Free snacks and coffee.
  • Regular breakfasts with the whole team.
  • Seasonal company parties.
  • Personal development plans.
  • The love of seven rotating office dogs.
  • A ‘yes work’s important, but let’s not get too serious’ vibe.
  • A distinct lack of bureaucracy or politics
  • Ownership over your own job whilst enjoying an inclusive environment.
  • Beer. Gin. Rum. Cognac. Whiskey. Snacks. (Working with our clients has added perks).

Final word →

This is an awesome place to work. We are in control of our own destiny. But it means we’re the only ones that can deliver it. We’re all massively ambitious and hard working. But it’s also fun.

We all get along, there is no politics, just heaps of passion. We’re the creative industry’s new guard. And it’s awesome.

Apply →

If you feel this is the role for you, please get in touch via jobs@weareimpero.com with Senior Account Manager – Shopper as the subject line. Don’t forget to include your salary expectations.

NO Agencies please – we already work with loads.

*We receive so many wonderful applications that we can’t respond to everyone so thank you in advance for your application.

Impero is proud to have 100% gender pay parity across the board.