Jobs

Head of
Operations
and Talent


Hello, we’re Impero.

We’re an independent, award-winning, creative agency whose sole purpose is to make tired brands famous again.

We work with high profile, global brands such as Beefeater Gin, Havana Club, Ugg, General Mills, Lindt, and Lindor

Right now, there’s about 30 of us (not including the dogs) - but that number grows all the time because we’re still young, ambitious and pretty good at what we do. We’d love to meet people who want to be part of and help drive that growth.

The role:

This is a role at the very heart of our agency. You will head up the cultural identity of Impero whilst also ensuring the smooth operations of the company. You will be a second in command to our Managing Director and Founder and be instrumental in the company growth.

The Operations and talent role here will span across Operations, people management and recruitment. We are looking for someone who will bring the highest level of operational knowledge, EQ and production best practice to the table. This means taking on the culture and ops programs already in place, improving any that you think can benefit from your skills and future proofing the company for growth. This means getting your hands dirty when it comes getting things done but also inspiring your team members to own the culture and organisational excellence of Impero.

Our Head of Ops must have a good ability to understand client business needs, the internal staff needs including their strengths and weaknesses, and apply this information to your daily company management decision. This means being the centre of Impero, across the various changes and requirements, and always helping the team to be their best and stay positive. This means being confident in speaking up, whether that be to the MD, to the staff within the agency or to procurement leads from our clients .

Our Head of Ops should have initiative. Whether it’s to see a gap in our process and fill it, spotting problems coming down the pipeline, supporting teams on jobs, or just ensuring the staff’s wellbeing. Someone who has good relationships within the agency, and is able to be a rock for them to turn to. You will also take an active role in being part of the senior team and helping to drive the agency forward.

Most importantly, you must have the same fire as the rest of our team to push Impero to continue to make award winning work. You must be talented, ambitious and driven.

Your goals for year one:
  • 15% profit
  • 95% of hires passing probation with positive feedback
  • Average scores of 7/10 on Office Vibe (staff happiness tracker)
The type of people we want to meet:

If you have high emotional intelligence, operational brilliance, and a desire to grow a happy and profitable agency we want to meet you. You will have experience in operational roles in creative agencies, and have a good working knowledge of Project and Studio management. But above all, you must embody our core values and fit within our culture. We want to meet you if you...

  • ... have any of the following experience: 8+ years, including at least 2 years in management.
  • ... love people and agency organisation.
  • ... enjoy driving an agency to happy, profitable growth.
  • ... an eye for talent, and experience recruiting and maintaining the best brains in the business.
  • ... have an ability to problem solve and look for creative solutions for problems small, medium and large.
  • ... enjoy being challenged by an ambitious and intelligent staff.
  • ... have a strong desire to mentor junior operational/HR/studio staff and PMs.
  • ... have a passion for learning and encourage all staff in their continual professional development.
  • ... keen to support the MD and founder to achieve wider business goals.
  • ... are able to problem solve and bring solutions to the table.
  • ... are proactive and committed to developing teams.
  • ... are unafraid to roll up your sleeves and muck in.
  • ...love being part of the big picture and helping to drive change in the business.
  • ... are organised and self-disciplined, with an ability to multi-task and consistently hit deadlines.
  • ... are driven, motivated and have meticulous attention to detail.
  • ... have a can do attitude and a bit of the ol’ entrepreneurial spirit.
The perks of working at The Mighty Impero include:
  • To be part of something special — this is an exciting growing agency with no board of directors, or shareholders to report to.
  • The ability to stamp your mark on an organisation – and not just be a cog in the machine.
  • Free snacks and coffee
  • Monthly breakfasts with the whole team.
  • Seasonal company parties.
  • Annual personal development plan and training budget for your own growth.
  • The love of five rotating office dogs.
  • A ‘yes work’s important, but let’s not get too serious’ vibe.
  • A distinct lack of bureaucracy or politics.
  • Ownership over your own projects whilst enjoying an inclusive environment.
  • Beer. Wine. Rum. Whiskey. Chocolate. (Working with our clients has added perks).

If you feel this is the role for you, please get in touch via  jobs@weareimpero.com with Head of Operations and Talent as the subject line. Don’t forget to include your salary expectations.
NO Agencies please – we already work with loads.
We are lucky enough to receive so many amazing applications that we can't respond to everyone.