Client
Services →

Senior Account Manager

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Hello, we're Impero →

We’re an independent, award-winning creative agency.

We work with high-profile, global brands such as George at ASDA, Estee Lauder, Chivas, Corona, Budweiser, First Choice, Paco Rabanne, Great Ormond Street and a bunch of others. 

We’re pretty good at what we do. We’ve been nominated for two Agency of The Year(s) including The Drum DADI Agency of the Year in 2022. We were also shortlisted as Campaign Independent Agency of the Year and for two years running, made it onto Campaign Magazine’s 100 best places to work. We were awarded a Silver Arrow at the British Arrows Awards 2022. 

This year we have our sights set on a D&AD and/or Cannes Lion. 

There’s about 40 of us (not including the dogs) — but that number grows all the time because we’re still young, ambitious and do great work.

We’re also 70% female with a 50/50 gender split on the senior team. We proudly have 

100% pay parity, and it kind of annoys us that we even have to mention that as something that’s unique within this industry.

We gladly do things differently. We‘re super ambitious, brutally honest and always deliver.

We don’t really like the ‘Old Guard’ of advertising. This is an agency that uses passion, ingenuity, and an anything-is-possible attitude to deliver work across all kinds of platforms. It’s one of the reasons why working here is hell of a lot of fun… Everything’s to play for.

Not surprisingly, this is a growing agency, so we’re looking for an Account Manager who wants to be part of, and help drive that growth. 

The role: →

As a Senior Account Manager within our Client Services team, you will be responsible for the day-to-day running of your accounts including relationship-building with clients, strategic development of accounts and end-to-end campaign management. 

You will support your Account Director by managing key clients, mapping out brand growth plans, pushing the agency to produce great client work and ultimately, help bring your clients and their brands fame and glory.

 

Your day-to-day role will include:

  • Being the first point of contact for your clients and maintaining a consistent and positive relationship.
  • Responding to new project briefs, engaging relevant agency departments as required, and moving these forward into production.
  • Being the brand guardian for your clients within Impero. Know your brands inside and out, keep up to date with their challenges and maintain high standards of creative work.
  • Partnering with the Project Management team to ensure your projects are running on time and on budget, including resource management, writing scope of work documents, and managing client expectations on budgets and timelines.
  • Managing the revenue pipeline for your clients, including invoicing and purchase order management.
  • Identifying growth opportunities for your clients and their brands, pushing new creative territories and streams of work.
  • Keeping up-to-date on digital and social trends to ensure that our brands are ahead of the curve.
  • Participate in new business meetings and pitches as required. 

 

You will be assessed against four key performance indicators:  

  • Be considered a valued partner by your clients at a Brand Manager level
  • Deliver against your revenue targets for your owned accounts.
  • Deliver projects faultlessly, on time and profitably
  • Build strong relationships internally, earning 80% positive peer feedback  during reviews. 

The type of people we want to meet: →

Above all, you’ll embody our core values of being honest, doggedly determined, always on point and audaciously ambitious. 

You will have a hunger to build strong client relationships, deliver exceptional work for your clients and to be part of an amazing team. More so than this, you will have a willingness to learn things outside your remit and pick up skills quickly. 

  • Around 4 years’ experience within an Accounts role. 
  • Have a good foundation of cross channel executions in at least 3 channels eg – digital, social, OOH, shopper/brand/experiential activations and more. 
  • Strong understanding of the strategic and creative processes and experience working closely with both departments from initial briefing stage.
  • Good initiative and a genuine love for building client relationships and managing campaigns.
  • Have a strong understanding of 360 marketing and experience working on integrated campaigns.
  • Have a solution focussed attitude and work well in a fast-paced environment.
  • The type of person who likes to create amazing work – rather than sit in a meeting talking about it.
  • A good team player invested in Impero’s growth and new business opportunities.
  • Pro-active and committed to developing own knowledge and skills.
  • Not afraid to roll up your sleeves and muck in with the team to get the job done.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.

Organised and self-disciplined, with an ability to multi-task and consistently hit deadlines.

Transferrable skills →

We are committed to encouraging equality, diversity and inclusion among our workforce. Even if you don’t have work experience in advertising, experience can be gained from different industries, hobbies, or voluntary activities that can give you the transferable skills to excel in this role. 

Skills that apply to working at Impero range from innovation, creativity, being strategically minded, having the ability to coach, lead and empower others. 

The perks of working at The Mighty Impero include: →

  • Being part of something special — this is an exciting growing agency with no board of directors, or shareholders to report to.
  • Opportunity to Opt into our Health Insurance.
  • Life assurance and Income Protection.
  • Enhanced Maternity/Paternity policy.
  • Hybrid working.
  • Work from anywhere policy. 
  • Cycle to Work scheme. 
  • The ability to stamp your mark on an organisation – not just be a cog in the machine. 
  • Seasonal company parties. 
  • Annual personal development plan and training budget for your own growth. 
  • A ‘yes work’s important, but let’s not get too serious’ vibe. 
  • A distinct lack of bureaucracy or politics. 
  • Ownership over your own projects whilst enjoying an inclusive environment. 

Final word: →

This is an awesome place to work. We are in control of our own destiny. But it means we’re the only ones that can deliver it. We’re all massively ambitious and hard working. But it’s also fun. 

We all get along, there is no politics, just heaps of passion. We’re the creative industry’s new guard. And it’s awesome.

 

Apply →

If you feel this is the role for you, please get in touch via jobs@weareimpero.com with Senior Account Manager as the subject line. Don’t forget to include your salary expectations.

NO Agencies please – we already work with loads.

*We receive so many wonderful applications that we can’t respond to everyone so thank you in advance for your application.

Impero is proud to have 100% gender pay parity across the board.